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FAQ

◈ User FAQ​

Q. How do I log in?​

  • Access using basic login (ID/password) or SSO (company account integration).
  • After a certain period of inactivity, you will be automatically logged out, and upon logging in again, you will return to the previous path.

Q. What is the difference between the address bar (URL input field) and app access?​

  • app: Click the icon of the business system registered by the administrator (e.g., ERP, groupware) to access.
  • Address bar (URL): Directly enter the web address to access.
  • Both methods operate based on the conditional policies set by the administrator.

Q. Why does a blocking screen appear on some sites?​

  • The access URL is policy-basedBlockIt is displayed when it is set.
  • In addition to the basic guidance text, company-specific text/images may be included.

Q. Can file downloads/uploads be blocked?​

  • Yes, it is blocked/allowed/conditionally allowed according to the policy.
  • Example:
    • Block: "The download is prohibited by policy."
    • Conditional Allowance: Download after PDF conversion, Download after CDR (decontamination), etc.

Q. Why is the clipboard not working?​

  • In an RBI environment, copy/paste between PC ↔ remote browser can be policy-restricted.
  • When blocked, the message "Clipboard usage is prohibited by policy." is displayed.

Q. The abnormal access guidance page appears and service access is not possible. How can I resolve this?​

If the session is not maintained properly due to browser or network environment issues, an "Abnormal Access" guidance page may be displayed. Please check the items below and try accessing again.

1) If you are using the Chrome browser

  1. Open Chrome settings — Settings > Privacy and security > Site settings
  2. SHIELD Gate URL Selection
  3. 'Local Network Access (or Local Network Access)'itemallowedto change
  4. Reconnection

2) If you are using the Microsoft Edge browser

  1. Open Edge settings — Settings > Cookies and site permissions (or 'Site permissions')
  2. SHIELD Gate URL Selection
  3. 'Local Network Access (or Local Network Access)'permissionallowedto change
  4. Reconnection

3) If it is not a local network access permission issue

  1. Move to SHIELD Gate home and reconnect — You can reconnect as the previous session information is no longer valid.

※ The menu location and names may vary by browser. ※ If the problem persists after changing the settings, please contact the administrator.

Q. How do I use desktop access (including WOL)?​

  • Select from the pre-registered desktop list → Remote access available.
  • The turned-off PC is**WOL(Wake On LAN)**It can be turned on with a feature and is restricted according to administrator policies.

Q. What to do when a download error code appears?​

  • E101: Network error
  • E201: Policy Blocked
  • E301: CDR Declassification Failed
  • Check the response for each error code in the guide.

Q. Are there cases where the text I entered gets blocked?​

  • Yes.Regular Expression Based Sensitive Information Inspectionis applied.
  • If a specific pattern such as resident registration number or account number is entered as set by the administrator, a blocking notification page will be displayed.

Q. When the connection is slow, how can I make it faster and more comfortable?​

The SHIELD Gate processing interval during the connection process typically completes within about 1 second, and the overall perceived speed varies depending on the connected site and network environment — similar to regular browser access.

  • Wired Network Recommended: More stable than wireless (Wi-Fi) and public Wi-Fi.
  • Organizing Unnecessary Browser Extensions: If there are many security and proxy-related extensions, loading all web pages may become slower.
  • Spacious Browser State: If there are too many tabs or programs, the entire browser will slow down.

Q. What should I do if it's slow only on a specific site or at a specific time?​

Most originate from the target sites or internal network environments.

  • Target site self-response: Sites with many images and videos take a long time to load. If it is slow even when accessed directly with a regular browser, it is a characteristic of the site.
  • In-house Web Filter and Security Program: Some security solutions may delay or block loading of external site resources. This can be resolved by whitelisting the site.
  • Temporary Access Congestion: It slows down temporarily during peak hours when users flock and then recovers.

Verification Method:

  1. Speed comparison by accessing the same site with a regular browser
  2. Check if other sites are normal
  3. Check for Exceptions in Company Web Filter and Security Programs (Administrator/Information Security Personnel)
  4. If it continues, contact the administrator along with the occurrence time and target URL.

◈ Administrator FAQ​

Q. How are policy priorities applied?​

  • Conditional policies are**The lower the priority number, the sooner it is applied.**It works.
  • In case of a conflict, the more restrictive policy will be applied.

Q. How does the URL policy inspection rule work?​

SHIELD Gate isStrict URL/Wildcard Rulesapplies.

  • Protocol Required Separation: http://Wowhttps://is a separate policy
  • Automatic handling of slashes (/): Last/is automatically deleted processing
  • www processing: The protocol URL automatically handles www, while wildcard URLs are distinguished.
  • Using Wildcards:
    • front(*example.com)only allowed
    • middle(exam*ple.com) Impossible
    • end(domain.comis automatically*Add

Example:

Registration: *naver.com  → Save: *naver.com*
Matching: news.naver.com, blog.naver.com
Non-matching: naver.co.kr, navernews.com

Q. How is web category-based blocking managed?​

  • SHIELD Gate isInternal Category DBClassifies and controls URLs based on __PH_0__.
  • The DB is periodically expanded/updated.
  • The administrator incorrectly classifiedCompany-specific DBcan be modified in.
  • Priority:
    1. Customer Custom DB
    2. Original Category DB
    3. New URL → Update DB after classification

Q. Is it possible to control based on keywords?​

  • Yes. Not the entire URL,Inclusion of specific keywordsYou can apply the policy.
    • You can set it in the Input Sensitive Information Management menu.
  • For example: in the URLshoppingApply blocking policy when included.

Q. How do you control sensitive information using regular expressions?​

  • When a regular expression is registered on the admin page, it checks whether the text entered by the user on the web matches the regular expression.
  • Blocking input and logging during matching.

Q. Is it possible to copy policies and set expiration dates?​

  • It is possible to register a new policy by duplicating the existing conditional policy.
  • Each policy**Usage Status · Validity Period (Start ~ Expiration Date)**Configurable.
  • Includes expiration imminent/expired status display feature.

Q. How do I configure the PAC file?​

  • The administrator uploads the PAC file → SHIELD Gate isAutomatic Generation of Deployment URL.
  • Use this URL when deploying to the customer environment.
  • When replacing the PAC file, the address remains unchanged, and only the new file is reflected.

Q. Can the blocking page be customized?​

  • Yes. You can reflect company-specific logos, slogans, and images.
  • You can set it in the Admin Page > Security Screen Settings - Block Screen Settings menu.

Q. How is SHIELDrive (storage) operated?​

  • File Storage + Edge ServerInfrastructure
  • Deleted files can be restored from the recycle bin.
  • Permanent deletion is irreversible.

Q. How is automatic logout set?​

  • The automatic logout time is set per product in the Security365 management center.
  • If the inactive state (no mouse, keyboard, or scroll events) persists for the set time, the login session will be terminated.
  • Setting range: 10 minutes to 12 hours.

Q. What happens if the session retention time for automatic logout and conditional policies is set differently?​

  • The two settings are separate items with different application units.
  • Automatic Logout: Set per product in the management center. It terminates the login session after a period of inactivity and requires re-login.
  • Session retention time: Set in conditional policies. It controls the retention time of sessions to which the policy is applied, and the session will expire over time.
  • If the two hours are different, the setting with the shorter duration will be applied first.
    • If the session duration is shorter → the corresponding policy session will end first.
    • If the automatic logout time is shorter than or equal to → the automatic logout will end the login session first.